FAQ's
Helpful Links: Product Help • Warranty, service, and parts
GENERAL QUESTIONS
Q: I have an older Ross model. Do you offer spools for discontinued reels?
A: Yes! We offer spare spools for all of our discontinued Ross Heritage reels. These can be special ordered through any of our authorized Ross dealers.
Q: I looked at your dealer locator, but there are no Ross dealers local to me. Can I buy directly from Ross?
A: Unfortunately, no. We do have several preferred online retailers that can be found through links on each of our product pages.
Q: Where can I find more information (backing capacity, weight, diameter) of a specific model?
A: Please visit our Product Help page for published specfications on both our current and Heritage products.
Q: Where is Ross located?
A: The Ross manufacturing plant, offices, warehouse, and service department are all located in Montrose, Colorado. For specific inquiries, please contact us.
Q: Do you offer an industry professional pricing program? How do I enroll?
A: We do offer an exclusive program for fly fishing professionals and fly shop shop associates. For more information, please send us an e-mail with appropriate documentation attached (guide license, business card, etc.). We receive a large number of requests so please be patient.
Q: I have an old Ross reel. How much is it worth?
A: Some of the older Ross reels are highly sought-after and collectible. The best way to get a current value is to check online auction sites and the For Sale pages of fly fishing forums.
Q: Can you mail me a Ross catalog?
A: Instead of printing a catalog we decided to save some trees! We encourage you to take some time and surf around our website. We are confident that you will enjoy many of its features including product videos, exploded-view diagrams, an enhanced dealer search and a product help database.
Q: Can you send me an email newsletter then?
A: Sure. Sign up for our e-newsletter, here. You should also follow us on Facebook and Twitter for the latest news, product info, and even a few giveaways.
Q: Who owns Ross Reels?
A: Ross is proudly owned by Mayfly Group. More information is available here.
