Did you know? Every time you purchase a Made in the USA Ross Reel, we contribute 10% of the sale to conservation efforts

Frequently Asked Questions (FAQ's)

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Q: I have an older Ross model. Do you offer spools for discontinued reels?

A: Yes! We offer spare spools for all of our Discontinued/Heritage models. These can be purcahsed directly through Ross or special ordereded through any of our Authorized dealers.


Q: Does Ross make fly fishing rods?

A: No. As of July 15, 2015, all fly fishing rods and fly fishing outfits are discontinued.


Q: I looked at your Dealer locator, but there are no Ross dealers local to me. Can I buy directly from Ross?

A: Unfortunately, no. We do have several preferred online retailers that can be found through links on each of our product pages.


Q: Do you have a Pro Discount? If so, who qualifies?

A: Yes! Pro account access is by invitation only. Visit our Industry site for information and registration. 


Q: Where can I find more information (backing capacity, weight, diameter) of a specific model?

A: Please visit our Product Help page for published specifications on both our current and Heritage products.


Q: Where is Ross located?

A: The entire Ross operation including manufacturing plant, offices, warehouse, and service department are all in Montrose, Colorado. For specific inquiries, please CONTACT US.

Q: I have an old Ross reel. How much is it worth?

A: Some of the older Ross reels are highly sought-after and collectible. The best way to get a current value is to check online auction sites and the 'For Sale' pages of fly fishing forums.


Q: Can you mail me a Ross catalog?

A: You can view our downloadable E-Catalog here.


Q: Can you send me an email newsletter then?

A: Sure. Sign up for our e-newsletter, here. You should also follow us on Facebook, Instagram and Twitter for the latest news, product info, and even a few giveaways.


Q: Who owns Ross Reels?

A: Ross is proudly owned by Mayfly Outdoors. More information is available here.


Q: Looking for Warranty, Service, or Parts?

A: Please visit our Warranty & Repairs page.


Q: What is your return policy from online orders?

A: Ross will accept returns on any unused and unopened merchandise bought from us. We offer a 30-day return policy. After 30 days, we dont accept returns but we will work to make it right.


Q: What is your shipping policy for online orders?

A: Ross takes the current rates directly either UPS® or FedEX®. In stock products normally ship within 48-hours.