Did you know? Every time you purchase a Made in the USA Ross Reel, we contribute 10% of the sale to conservation efforts

Frequently Asked Questions (FAQ's)

Helpful Links:

SUPPORT CENTRAL

WARRANTY & REPAIRS

PRODUCT REGISTRATION


GENERAL QUESTIONS

Q: I have an older Ross model. Do you offer spools for discontinued reels?

A: Yes! We offer spare spools for all of our Discontinued/Heritage models. These can be special ordered through any of our Authorized Ross dealers.

 

Q: Does Ross make fly fishing rods?

A: No. As of July 15, 2015, all fly fishing rods and fly fishing outfits are discontinued.

 

Q: I looked at your Dealer locator, but there are no Ross dealers local to me. Can I buy directly from Ross?

A: Unfortunately, no. We do have several preferred online retailers that can be found through links on each of our product pages.

 

Q: Do you have a Pro Discount? If so, who qualifies?

A: Yes! Pro account access is by invitation only. Visit our Industry site for information and registration. 

 

Q: Where can I find more information (backing capacity, weight, diameter) of a specific model?

A: Please visit our Product Help page for published specifications on both our current and Heritage products.

 

Q: Where is Ross located?

A: The entire Ross operation including manufacturing plant, offices, warehouse, and service department are all in Montrose, Colorado. For specific inquiries, please CONTACT US.


Q: I have an old Ross reel. How much is it worth?

A: Some of the older Ross reels are highly sought-after and collectible. The best way to get a current value is to check online auction sites and the For Sale pages of fly fishing forums.

 

Q: Can you mail me a Ross catalog?

A: Yes! Just CONTACT US and we can send you a printed copy. You can also view our downloadable E-Catalog here.

 

Q: Can you send me an email newsletter then?

A: Sure. Sign up for our e-newsletter, here. You should also follow us on Facebook, Instagram and Twitter for the latest news, product info, and even a few giveaways.

 

Q: Who owns Ross Reels?

A: Ross is proudly owned by Mayfly Outdoors. More information is available here.

 

Q: LOOKING FOR WARRANTY, SERVICE AND PARTS?

A: Please visit our Warranty & Repairs page.


ONLINE STORE QUESTIONS

Q: What is your return policy from online orders?

A: Ross will accept returns on any unused and unopened merchandise bought from us. We offer a 30-day return policy. After 30 days, we dont accept returns but we will work to make it right.

 

Q: Shipping Policy?

A: Ross takes the current rates directly either UPS® or FedEX®. In stock products normally ship within 48-hours.