Frequently Asked Questions (FAQ's)
Q: I have an older Ross model. Do you offer spools for discontinued reels?
Q: Does Ross make fly fishing rods?
A: No. As of July 15, 2015, all fly fishing rods and fly fishing outfits are discontinued.
Q: I looked at your Dealer locator, but there are no Ross dealers local to me. Can I buy directly from Ross?
A: Unfortunately, no. We do have several preferred online retailers that can be found through links on each of our product pages.
Q: Do you have a Pro Discount? If so, who qualifies?
A: Yes! Pro account access is by invitation only. Visit our Industry site for information and registration.
Q: Where can I find more information (backing capacity, weight, diameter) of a specific model?
A: Please visit our Product Help page for published specifications on both our current and Heritage products.
Q: Where is Ross located?
A: The entire Ross operation including manufacturing plant, offices, warehouse, and service department are all in Montrose, Colorado. For specific inquiries, please CONTACT US.
Q: I have an old Ross reel. How much is it worth?
A: Some of the older Ross reels are highly sought-after and collectible. The best way to get a current value is to check online auction sites and the For Sale pages of fly fishing forums.
Q: Can you mail me a Ross catalog?
Q: Can you send me an email newsletter then?
Q: Who owns Ross Reels?
A: Ross is proudly owned by Mayfly Outdoors. More information is available here.
Q: LOOKING FOR WARRANTY, SERVICE AND PARTS?
A: Please visit our Warranty & Repairs page.
ONLINE STORE QUESTIONS
Q: What is your return policy from online orders?
A: Ross will accept returns on any unused and unopened merchandise bought from us. We offer a 30-day return policy. After 30 days, we dont accept returns but we will work to make it right.
Q: Shipping Policy?
A: Ross takes the current rates directly either UPS® or FedEX®. In stock products normally ship within 48-hours.