Frequently Asked Questions (FAQ's)
Helpful Links:
Q: What are your online store policies?
Q: I have an older Ross model. Do you offer spools for discontinued reels?
A: Yes! We offer spare spools for all of our Discontinued/Heritage models. These can be purchased directly through Ross or special ordered through any of our Authorized dealers.
Q: Are Ross fly rods available for warranty service?
A: No. As of January 15, 2016, Ross Rods are no longer available for warranty service. All fly rods were discontinued on July 15, 2016 and all supplies for service were available through January 15, 2016. As of November 1, 2016, all warranty supplies are exhausted. Please contact us for more information regarding your options.
Q: I don't see my Ross product on the Product Registration page. Why not?
A: Once Ross discontinue's a product line, it its no longer available for warranty registration.
- July 15, 2015: All fly fishing rods and outfits. More information from Ross can be found here.
- November 1, 2015: All Flyrise™ and Flystart™ reels (replaced by the Ross Rapid™ and Ross Eddy™ respectively)
- January 1, 2016: All CLA™ reels (replaced by the Cimarron II);
Q: Are discontinued items still for sale?
A: Possibly, yes. They are based on current inventory stock and any items for for sale can be found here.
Q: I looked at your Dealer locator, but there are no Ross dealers local to me. Can I buy directly from Ross?
A: Unfortunately, no. We do have several preferred online retailers that can be found through links on each of our product pages.
Q: Do you have a Pro Discount? If so, who qualifies?
A: Yes! Pro account access is by invitation only. Visit our Industry site for information and registration.
Q: Where can I find more information (backing capacity, weight, diameter) of a specific model?
A: Please visit our Product Help page for published specifications on both our current and Heritage products.
Q: Where is Ross located?
A: The entire Ross operation including manufacturing plant, offices, warehouse, and service department are all in Montrose, Colorado. For specific inquiries, please Contact Us.
Q: I have an old Ross reel. How much is it worth?
A: Some of the older Ross reels are highly sought-after and collectible. The best way to get a current value is to check online auction sites and the 'For Sale' pages of fly fishing forums.
Q: Can you mail me a Ross catalog?
A: You can view our downloadable 2017 E-Catalog here.
Q: Can I sign-up for an email newsletter?
A: Yes. Sign up for our e-newsletter here. You should also follow us on Facebook, Instagram and Twitter for the latest news, product info, and even a few giveaways.
Q: Looking for Warranty, Service, or Parts?
A: Please visit our Warranty & Repairs page.
Q: Who owns Ross Reels?
A: Ross is a small business proudly owned by Colorado-based Mayfly Outdoors. More information is available here.