Did you know? Every time you purchase a Made in the USA Ross Reel, we contribute 10% of the sale to conservation efforts

  

Ross Reels Warranty Information

Ross products purchased through an authorized dealer are covered by a lifetime warranty. This warranty only applies to the original owner and is not transferable. This warranty is limited to repair or replacement of the product only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, negligence, normal wear, fire, theft, loss or intentional damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To qualify for warranty service, the original owner must return the product to Ross with a Product Service Form, or the warranty return will be refused and sent back to the customer. All shipments to Ross must be freight paid. Ross reserves the right to determine whether to repair or replace any product covered by this warranty. Discontinued products may be replaced with newer models when necessary.

REMINDER!! When sending Ross products in for warranty claims, we highly recommend using a shipping carrier that can track and confirm delivery of shipments. We are not responsible for any lost or damaged packages on inbound shipments. Thank you!

Please return all warranty products with a completed Product Service Form to the address listed on the appropriate form

 

 Product Service Form dropdown menu


WARRANTY, SERVICE AND PARTS


Q: Does Ross charge a service fee?

A: To meet the demands of anglers, Ross charges a nominal fee to have warranty repair service performed by our shop experts. We have mastered the repair process over the last 40 years and we take pride in knowing that every time you contact Ross Reels, you get great service and your product is handled by knowledgeable staff members. Ross makes it a priority to carefully inspect each item, one-by-one, and fully complete any necessary repairs in a timely fashion; our goal is to always bring the products back to good working condition. Since 1973, Ross has and always will stand behind the quality of our products. Our service is very comprehensive, takes several steps, and many hours to complete. The services includes inspection, testing, cleaning, shipping, and handling. We even go one step further and often re-package the products to our factory standards so they ship safely. We get professional anglers who often send their products back to us because of our skill level. We treat every product with care and each one is returned as new as possible.

 

Q: Is shipping included?

A: Yes, return ground shipping, handling, and any necessary packaging is included. We strive to keep our standard shipping and handling costs as low as possible for our customers. Quite often, we use our own boxes for returns so that the products meet our shipping standards. Any expedited shipping will be an additional charge and will be billed less the cost of the equivalent ground freight. You will be notified what these charges are before the product is shipped. 


Q: How do I pay the fee?

A: For the quickest turnaround, please include a check or money order with your product. You can also request that we contact you for credit card payment, but please note that this may delay processing.

 

 Q: How long will it take to get my reel/rod returned to me if I send it in for service?

A: Most products are serviced and shipped back to you within 5 working days of receipt. However, some warranty repairs take longer than others. For more details, see the "Product Service Form" at the top of the page for your specific item.

 

Q: Whats included in the service fee for reels?

A: Every reel is carefully inspected, one-at-a-time, by an expert. The fee covers some of the expense of the repair process which includes a wide range of services such as:

- Complete dismantling and inspection of reel, including the internal components
- Full product testing; all reels are returned to precise factory specifications
- Cleaning
- Shipping, handling, and packaging

Q: I'm leaving on a fishing trip in a week. Can I get my reel/rod back in time?
A: In most cases we are able to accommodate reasonable requests for expedited service and we recammend you follow up with a phone call or e-mail.  Use the "Product Service Form" at the top of the page and note the relevant dates required on the form.  Keep in mind that transit time is the slowest part of service, so ship accordingly. We prefer UPS 2-day service or USPS Priority Mail.

 

Q: Why do we charge a different service fee for your products?

A: Ross has a dedicated team of experts who perform customer service and each product requires varying degrees of skill and time to properly inspect, test and perform repairs. The prices reflect those variations.


Q: If my reel requires extra parts, is this included in the service fee?

A: In most cases, yes. If your Ross product is covered under our warranty, these parts are included. In the unusual case that your product falls outside of the warranty, parts are an additional fee. You will be notified in the event your product needs additional parts and what those prices might be.


Q: Why do you charge different service fees for Rods?

A: In many cases, rods are replaced new. All rod models have unique qualities and materials and the prices reflect the various skill levels and time required to service, repair, or replace the rod as covered under the warranty.


Q: I broke a reel or rod from a Ross Outfit. Do I have to send back the whole outfit and what is the service fee?

A: No. You can the send individual components back and the service fee for these components is listed in the corresponding warranty form.

For all Outfit reels, please select the appropriate product from the "Product Service Form" at the top of the page. Please note that Flystart Fly Reel Outfits must be replaced as an new outfit.

For Outfit rods:

- Journey Outfit rods must be replaced new as completely new Journey Outfit. Please send your Journey rod back with a completed Journey Outfit  "Product Service Form" located in dropdown menu at the top of the page.

- For Essence Outfits, please select the "Essence FS rod" from the "Product Service Form" dropdown menu at the top of the page.

- For Essence Elite Outfits, please select the "Essence FC rod" from the "Product Service Form" dropdown menu at the top of the page.

 
Q: Where do I send my Ross product for warranty/service?

A: All Ross products are serviced at our Montrose, CO location. The address is pre-printed on the Ross "Product Service Form".

 

Q: My rod broke. Can you send me just the broken section?

A: Unfortunately, no. Our rod sections are fit individually. Please send in the entire rod and we will replace your entire rod under our warranty service.

 

Q: Should I send my broken rod in a rod tube/case?

A: No. Just send the broken parts in a standard shipping carton. Our return packaging is very sturdy.

 

Q: The cutters on my Pescador pliers have worn out/broken. Can you send me a new set?

A: Any Ross dealer can order a set for you, if they don’t have a pair in stock.

 

Q: I just need a part for my reel. Can you send me one?

A: Due to the huge number of Ross reels of various generations, in most cases it's best for us to repair your reel in house. However, some parts are available for some reels. Send us an email with a description of what you are looking for and we will do our best to help.

 

Q: I have an old Ross reel that's not working any more. What should I do?

A: Send it in to us, and we'll service it. Go to the "Product Service Form" dropdown menu at the top of the page and follow the directions for returning a reel for service.

 

Q: You don't make my model any more. Can you still repair it?

A: Usually, yes. In some cases, such as with rods, we may need to substitute a newer model replacement. You can also visit our Product Help page for additional information of Ross Heritage products.